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Customer Service
Can I Track My Order?
Once your order is shipped you automatically receive an email with complete order information including a link to UPS World Ship or our LTL service, to track your specific shipment.
FAQ's
General/Company:
What About Privacy And Security?
What If I Am Not Satisfied With My Printing?
Where Are Your Products Manufactured?
Artwork & Files:
Can I Send You Documents Created In MS Word Or PowerPoint?
Do You Have Templates To Help Me Correctly Design My Project?
How Do I Prepare My Text For You?
How Do I Provide Artwork/Graphics?
How Do I View My Proof?
How Will A Pre-Press proof Match What I See On My Monitor?
If I'm Sending A Publisher File, Should I Compress It With "Pack And Go," Or Should I Just Send The Normal *.pub File?
What If My Image File Is Not 300 DPI?
What Is DPI?
What Kind Of Artwork Files Can I Use?
What Other File Formats Can You Take?
What Types Of Storage Media Do You Accept?
Colors:
How Can I Know What A Particular CMYK Color Combination Will Look Like?
Is There An Extra Charge For Bleeds?
What Is A Color Bleed?
What Is The Difference Between RGB And CMYK Color?
What's The Difference Between 4 Color Process (CMYK) & "Spot" Color Printing?
Label Design:
What Is The Most Effective Way To Design A Label?
Materials:
What Are The Most Common Materials Used In Labels?
What Materials Can Labels Be Made From?
Ordering:
How Long Does It Take For Me To Get The Proof Of My Job?
What Happens After I Place My Order?
What If I Want To Change Something On My Order After I've Placed It Or Approved The Proof?
Pricing:
Do You Offer Such Low Prices By "Ganging" My Job Together With Other Customers?
Why Are Your Prices So Competitive?
Products & Ordering:
Do I Have To Re-create My Order Every Time?
Do You Offer Label Design Services?
How Can I Get My Order Even Faster?
How Do I Change My Email/Password?
How Do I Know My Printing Will Be Of Good Quality?
How Long Will It Take To Get My Order?
What Determines The Price Of A Label?
What Forms Of Payment Do You Accept?
What Is The Pantone Matching System (PMS)?
What Printing Process Do You Use?
Will My Printed Product Look The Same As On My Computer Screen?
Will You Match A Sample I Print Out On My Own Printer, Or A Previously Printed Sample?
Shipping Services:
Can I Track My Order?
How Much Do You Charge For Shipping/Handling & What Shipping Options Are Available?
Is It Safe To Order Online?
