Order Processing
1. Our main offices are located in the Pacific Time Zone. All orders received Monday through Friday by 12:00 PM Pacific Standard Time are processed same day. Orders received after 12:00 PM Pacific Standard Time will be processed on the following business day. Please note that we do not process orders on weekends or holidays as our shipping partners are closed on these days.
2. Purchase orders must be faxed to 425-284-5495 or
emailed. We cannot process an order or start a proof without an online order or in the case of corporate orders, a written purchase order.
3. Purchase orders need to include the following information: company name, contact person's name, product name, product size, cap style, price, quantity, date needed (this is the in-hands date), shipping address, any special shipping information, shipping method (e.g.: will call, customer pick up, UPS, light freight or determine best way), new order, re-order, re-order with changes.
4. We will email you a sales confirmation. Please read the confirmation carefully and email back ASAP including your approval or changes you have made.
5. We e-mail PDF proofs within three business days after receipt of useable artwork for all online orders and purchase orders, unless a hard copy proof is requested. Hard copy proofs require additional time and fees. Please refer to
Set Up Charges & Art Requirements.
6. The PDF proof must be
emailed or printed, signed and faxed back to 425-774-7140. The proof is not considered approved until we receive an email approval or the signed faxed approval.
7. If it has been more than 180 days since your last order, we require an approved proof when you re-order. There is no additional charge for this process.
